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Repair Services Summer Trainee

We are looking for a Repair Services Summer Trainee to join our Customer Care team in Suunto’s headquarters in Vantaa, Finland.

You are a part of Service Excellence Solutions team which main task is to develop and maintain service capabilities for Suunto global service network. You work closely with our service capability and materials specialists, service technicians, service network managers, warehouse and shipping teams.

We are looking for a customer care oriented person with hands-on attitude. You fit in Suunto's dynamic atmosphere where the nature of business and products can be seen around.

Responsibility areas:

  • Support with service related reporting e.g. for warranty returns and supplier claims
  • Handling of spare part orders in SAP
  • Support for customer satisfaction survey creation and results analysis
  • Unpacking and registration of incoming repair cases
  • Other activities to support service daily operations

We expect the suitable candidate to have the following qualifications and skills:

  • MS Office tools knowledge
  • Fluency in written and spoken Finnish and English
  • Previous working experience in customer care or customer service is a plus
  • Familiarity with SAP is considered as an advantage
  • A proactive and organized way of working

Please send your application and CV in confidence by March 31st 2019 through this link. For further information, please contact Guillaume Bouchet, tel: +35850 5914 462, on March 11th at 10:00 - 11:00 or on March 19th at 13:00 - 14:00.