Can I change or cancel my order?
We start preparing your order as soon as it has been placed to ensure that it reaches you as quickly as possible. This is why we are unable to change or cancel orders.
Can I change my delivery address after my order has been placed?
We do our utmost to deliver your order as quickly as possible. This is why we are unable to change the delivery address once your order has been confirmed.
How can I return an item bought from the Suunto online shop?
Please refer to the return form that you received with your package.
If an item is not suitable, you may return it and receive a full refund (excluding return costs), by completing the return procedure on our online platform
https://webshop.suunto.com/gb/return within 15 days of receiving the product, and on the following conditions:
- The products have not been used,
- The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.
Customized products may only be returned if they were not manufactured according to your specifications.
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided and make sure you enclose the return form with the product you wish to return.
If you return the product in accordance with the Suunto return procedure, you will receive a full refund within 48h of receiving the returned products at our warehouse.
Can I exchange an unsuitable item?
Items cannot be exchanged but may be returned.
Please return the unsuitable product and you will receive a full refund if the product is returned in accordance with the Suunto return product and meets the refund conditions.
How can I contact Customer Support?
We are available for your questions on chat from Monday through Friday.
Find the details and opening hours here.
You can also contact us via the Suunto app support pages, or via Facebook and Twitter.